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CNG / About Us / FY2003-2004 Goals & Strategies

The Contracts & Grants Accounting Section's goals, and the strategies for attaining them, for fiscal year 2003-2004 were established through the Total Quality Management process:

Goal 1: Invoice using a period of four weeks from the 10th of the month through the 9th of the following month using the departmental ledgers.
Strategy: Use the new Monitoring System to track invoices and their due date to ensure timely completion. Prepare invoices faster using the new Monitoring System.

Goal 2: Implement electronic transmittal of invoices and receipt of payment whenever possible.
Strategy: Acquire the software and training needed.

Goal 3: Follow established collection procedures.
Strategy: Utilize the 30-60-90 Day report and the 120 Day Report to continue systematic collections processing.

Goal 4: Continue to follow close out procedures in order to ensure timely close out of expired accounts.
Strategy: Utilize the Closeout Report to determine the appropriate action to initiate the closeout process. Continue to use timeline procedures to aid the effective handling of closeouts. Make every effort possible to aid and encourage departments to supply us with the information/approvals needed, and take the actions necessary to enable us to successfully close out the project timely.

Goal 5: Continue to improve knowledge of Federal and State regulations, University and College Policies, and agency specific contract requirements through Total Quality Management meetings and educational training opportunities.
Strategy: Continue using weekly TQM meetings to share ideas, concerns and issues. Increase knowledge by attending workshops, seminars and Division of Human Resources training. We will attend workshops that relate specifically to Contracts and Grants. We will continue to read and discuss the OMB circulars.


Goal 6: Continue to maintain the old Monitoring System while transitioning to the new Monitoring System, ensuring that current and accurate data will be available in both systems until we have completed the transition.
Strategy: Work closely with MIS in designing the new System to meet our needs and better serve our customers. Ensure quality of data by having one person input on a daily basis with grants personnel verifying accuracy.

Goal 7: Continue to improve our communication and customer service skills through Division of Human Resources training, workshops and seminars as available.
Strategy: Attend workshops that focus on improving customer service and workplace relationships.

Goal 8: Continue to look for opportunities to deliver the best service possible to our customers.
Strategy: Make Customer Service Opportunities/Suggestions a regular part of our TQM meeting by adding it as a weekly agenda item.