Abstract: A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. It is possible to handle these challenging discussions in a way that promotes the sharing of facts, ideas, feelings and opinions candidly and honestly.
VitalSmarts® Crucial Conversations model encourages the development of skills and the practice of strategies that help to stay focused on what you really want, maintain dialogue, and speak persuasively, not abrasively.
Part 1 of the series covers the components of the model that allow people to work on themselves first to develop the skills and understanding that get them to positively and effectively engage in a Crucial Conversation.
Luisa Amelia Dempere, Ph.D.
Director, Research Service Centers
University of Florida
Dr. Luisa Amelia Dempere is the director of the Research Service Centers (RSC) of the Herbert Wertheim College of Engineering (COE) at the University of Florida (UF). She received her M.S. and Ph.D. in Materials Science and Engineering at UF. Her expertise resides in the areas of multi-user research facilities management, materials characterization and analysis, and analytical instrumentation, particularly electron microscopy and microanalysis. Her research and graduate advising activities are conducted as an affiliate faculty in the Department of Materials Science & Engineering. Her administrative and service roles get accomplished through her involvement in several shared-governance committees, her involvement with the work of the Office of the Chief Diversity Officer as a certified instructor of Crucial Conversations, and as the director of the RSC.
Materials Science & Engineering Dept.