Abstract: Exploring the other’s opposing facts, ideas, feelings and opinions requires genuine curiosity and a respectful approach that makes all those involved in a Crucial Conversation feel safe.
Part 3 of the series includes the skills that create the engagement and the openness necessary to have a candid disclosure of important and relevant information. Part 3 also covers the last component of the model after a healthy dialogue has taken place. Move to action is the path to achieve the results agreed to be the outcome of the conversation. A conversation planner using the model will be provided, and discussed, as the entire VitalSmarts® Crucial Conversations model is summarized with an action plan.
Luisa Amelia Dempere, Ph.D.
Director, Research Service Centers
University of Florida
Dr. Luisa Amelia Dempere is the director of the Research Service Centers (RSC) of the Herbert Wertheim College of Engineering (COE) at the University of Florida (UF). She received her M.S. and Ph.D. in Materials Science and Engineering at UF. Her expertise resides in the areas of multi-user research facilities management, materials characterization and analysis, and analytical instrumentation, particularly electron microscopy and microanalysis. Her research and graduate advising activities are conducted as an affiliate faculty in the Department of Materials Science & Engineering. Her administrative and service roles get accomplished through her involvement in several shared-governance committees, her involvement with the work of the Office of the Chief Diversity Officer as a certified instructor of Crucial Conversations, and as the director of the RSC.
Materials Science & Engineering Dept.